How long it takes before I can order a product once I create my account?
For the Default account, you can start ordering immediately. If you selected Wholesaler or Student, then you should submit evidence that either you are a student or that your are a wholesaler/reseller. For the student the evidence may be the university email (.edu) and for the wholesaler a Certificate for Tax Exempt.
What to do if a received a wrong order or it came with an error?
You may contact us via email or phone within the first 10 days of receiving the order. We may ask for evidence as photos before proceeding to take any action.
Can I cancel my order?
Yes. You may cancel your order within the first 24 hours of submitting your order by calling us or sending us an email. If the order is cancelled successfully, we will apply merchandise credit to your account.